Refund and Returns Policy
Effective Date: January 16, 2025
At VacheronElite, we strive to provide the highest quality products and services to our customers. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund and return process. Please review the terms below:
Returns
- We accept returns on items within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in the original condition, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
- Customers are responsible for return shipping costs unless the item is defective or was damaged during shipping.
Refunds
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 7-10 business days.
- Please note that shipping charges are non-refundable unless the item is defective or the wrong item was shipped.
Exchanges
- We offer exchanges for defective or damaged items. If you wish to exchange your item, please contact us within 30 days of receiving your order.
- The item being exchanged must be returned in its original condition, and you will be responsible for shipping the item back to us.
Defective or Damaged Items
- If you receive an item that is defective or damaged, please contact us immediately at contact@vacheronelite.com. We will arrange for a return, exchange, or refund as appropriate.
How to Return an Item
- To initiate a return or exchange, please contact us at contact@vacheronelite.com or call (660) 829-1604.
- We will provide you with detailed instructions on how to return your item.
Final Sale Items
- Certain items, such as sale or clearance items, may be marked as final sale and are not eligible for return or refund. These items will be clearly marked at the time of purchase.
