Delivery Policy

Effective Date: January 16, 2025

At VacheronElite, we strive to deliver your orders as quickly and efficiently as possible. This Delivery Policy outlines the details regarding shipping, delivery timelines, and related charges. By placing an order with us, you agree to the following terms.

1. Shipping Options
We offer a variety of shipping options for both domestic and international orders. Shipping fees will be calculated at checkout based on the delivery address and selected shipping method.

2. Processing Time

  • All orders are typically processed within 1–2 business days from the date of order confirmation. Orders placed during weekends or holidays will be processed on the next available business day.
  • Once your order is processed, you will receive a confirmation email with a tracking number.

3. Domestic Shipping

  • Domestic orders within the United States will be shipped via standard ground shipping, expedited shipping, or next-day delivery, depending on your preference.
  • Estimated delivery times for domestic orders:
    • Standard Ground Shipping: 5–7 business days
    • Expedited Shipping: 2–3 business days
    • Next-Day Delivery: 1 business day
  • Delivery times may vary depending on your location and the shipping method selected at checkout.

4. International Shipping

  • VacheronElite also offers international shipping. Please note that international orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.
  • Estimated delivery times for international orders may vary based on the destination country:
    • International Standard Shipping: 7–14 business days
    • Expedited International Shipping: 3–5 business days

5. Shipping Charges

  • Shipping charges will be displayed at checkout, and the exact fee will depend on the shipping method chosen and the delivery address.
  • Free shipping promotions may be offered occasionally and will be clearly outlined at the time of the promotion.

6. Delivery Delays

  • While we strive to ensure timely delivery, delivery times are estimates and can vary depending on external factors such as carrier delays, weather conditions, or public holidays.
  • VacheronElite is not responsible for any delays caused by third-party carriers or unforeseen events that may affect delivery.

7. Tracking Information

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s delivery status on the carrier’s website.
  • If you do not receive your tracking information within 48 hours after your order has been processed, please contact us for assistance.

8. Address Accuracy

  • Please ensure that the shipping address you provide is accurate and complete. VacheronElite is not responsible for delivery delays or misdeliveries due to incorrect or incomplete address details.
  • If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges incurred.

9. Shipping Restrictions

  • We do not currently ship to P.O. boxes, APO/FPO addresses, or certain restricted international locations. If you have any questions about shipping restrictions, please contact our customer service team.

10. Damaged or Lost Packages

  • In the unlikely event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
  • Claims for damaged or lost packages must be filed within 7 days of delivery. Please keep all packaging materials and damaged goods for inspection by the carrier.

11. Returns and Exchanges

  • If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange an item.

If you have any questions or need assistance with your order, please contact us at: